Privacy Policy

This privacy policy explains how El Sabor de la Tierra collects, uses, and protects your personal data when you use our online platform or avail of our services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What Personal Data We Collect

We may collect and process personal data about you when you interact with our site or services. This includes information you provide directly to us, such as:

Contact details (e.g., name, email address, phone number) when you make a booking, contact us via forms, or sign up for newsletters.
Booking details (e.g., date, time, party size, special requests) when you reserve a table or book private dining/catering.
Payment information (e.g., credit card details) when you make payments for services or deposits, though this is often handled by third-party payment processors.
Communication content when you correspond with us.

We may also collect information automatically when you visit our site, such as:

Technical data (e.g., IP address, browser type and version, operating system, device type).
Usage data (e.g., pages visited, time spent on pages, referring website addresses, navigation paths).

How We Collect Your Data

We collect personal data through:

Direct interactions: When you fill in forms on our site, make bookings by phone or online, communicate with us via email or other means.
Automated technologies: As you interact with our site, we may automatically collect technical and usage data through cookies, server logs, and similar technologies.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: To provide the services you request, such as managing your restaurant booking, processing a catering order, or fulfilling a takeaway request.
Legitimate interests: To operate and improve our business, maintain the security of our site and services, analyze usage patterns to enhance user experience, and for administrative purposes, provided these interests do not override your fundamental rights and freedoms.
Consent: Where required by law, we will obtain your consent for specific processing activities, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: To comply with applicable laws and regulations.

How We Use Your Data

We use your personal data for various purposes, including:

To process and manage your reservations and bookings.
To provide our restaurant, private dining, catering, and takeaway services.
To process payments for services.
To respond to your inquiries and provide customer support.
To send you service-related communications (e.g., booking confirmations).
To send you marketing communications about our services, promotions, and events, where you have consented to receive them.
To improve our website, services, and customer experience.
To ensure the security and integrity of our systems.
To comply with legal obligations and resolve disputes.

Data Sharing

We may share your personal data with trusted third parties who provide services on our behalf, such as:

Online booking system providers.
Payment processing services.
IT support and maintenance providers.
Professional advisors (e.g., lawyers, accountants).

These third parties are contractually bound to process your data only according to our instructions and in compliance with applicable data protection laws.

We may also disclose your personal data if required by law or in response to valid requests by public authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:

Access: Request access to your personal data we hold.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
Restriction: Request the restriction of processing of your personal data in certain circumstances.
Objection: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your experience, analyze site usage, and for technical purposes. You can manage your cookie preferences through your browser settings.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our online platform and services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children under this age.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data protection practices, you can contact us by writing to:

El Sabor de la Tierra
27, Avenida de la Constitución
Seville, Andalusia
41001, Spain